Delivery in 24 hours in Point Relay
Orders up to 70€ : 9€ (except for orders below €20: shipping at €11)
Orders above 70€ : free shipping (Except Corsica)
Chronopost relies on a network of over 7000 Points Relais available throughout France. This is the delivery method that we recommend! For more information, please visit the official website: http://www.relaiscolis.com/
This service includes tracking your package by mail (a message when your order leaves our warehouse, a second message when your package arrives at the Point Relais and a third message if the package is not picked upafter 3 days). A text message reminder is sent after 5 days (€ 0.15 charge applicable) if the parcel has not been picked up. The parcel is kept for 10 days at the Relais Colis store; after 10 days, it is returned to The vegan shop at the customer's cost.
The delivery of the parcel is on presentation of an ID card or other ID document showing the same name and surname as on the package. Please note that orders containing fresh products cannot be delivered in Point Relais stores with an abnormally high temperature (dry cleaners for instance).
Home / workplace delivery in 24hrs
Orders up to 20€ : 11€
Orders up to 80 € : 9€
Orders over 80 € : free shipping (except Corsica)
Please add any important information for your delivery: door code, floor, building number , etc.
On the day of the delivery (24 hours after shiping from The vegan shop), Chronopost will inform the customer of a one-hour time slot for the delivery. Shoudl this time slot be inconvenient, the customer may change it online, on the link provided by Chronopost.
Shipping to Corsica
Home delivery in 3 to 4 days with Chronopost: 29€
Home delivery in 4 à 5 jours with standard postal services (Colissimo). Please see costs below. Free shipping for orders over €160
Orders up to €160 :
0 - 2.5 kg € 4.90
2.501 - 5 kg €6.10
5.01 - 7.5 kg €6.90
7.501- 1 kg €7.50
1.01 kg - 2 kg €8.50
2.01 kg - 5 kg €12.50
5.01 kg - 10 kg €18.50
10.01 kg - 20 kg €26.50
Over €160 : free shiping
Please note that orders are sent on Monday and Tuesdays only so that parcels may not risk being in transit over the weekend.
Shipping rates for EUROPE ZONE 1 and 2
Chronopost International delivers to European countries :
ZONE 1 : Belgium, Luxembourg and The Netherlands) in two (2) working days. Shipping rates are as follow:
0 - 5 kg € 12.00
5.01 - 9 kg €15.00
9.01 - 15 kg €19.50
15.01 - 20 kg €24.50
ZONE 2 (Austria, Danemark, UK, Greece, Finland, Ireland, Italy, Spain, Portugal, Sweden) in 3 to 5 working days, up to 6 for Greece. Shipping rates are as follow:
0 - 5 kg € 16.50
5.01 - 9 kg €19.50
9.01 - 15 kg €24.50
15.01 - 20 kg €28.00
Delivery and returns
Orders are recorded and processed upon receipt , in chronological order and shipped as soon as possible after confirmation of payment by credit card or after receipt of check.
Delivery is made within 24 hours by TNT relay point or home after
pick-up by the carrier. The average shipping time is 1 to 3 working days (excluding holidays) depending on the number of orders to be processed.
Orders are shipped Mondays through Fridays and delivered by TNT before 13.00 the following day (or early afternoon in rural areas) .
Buying an insulated packaging and cold storage is recommended for the products category "vegan meat" and "vegan cheese" and some " chocolate " (truffles Booja Booja example). If the customer chooses not to purchase these itmes, he/she agrees to take the risk that the products may arrive in a state incompatible with their consumption.
The goods always travel at the risk of the recipient. The customer should always check the package upon delivery. The customer has 48 hours to file a claim with the carrier in case of damage. The packaging ensures product freshness for 48 hours.
To ensure delivery in the best conditions, we invite you to add as much detail as possiblewith your shipping address (door code, floor, building number, alternative address ...). The vegan shop cannot be held responsible if the order can not be delivered in the event of incomplete information.
Are considered force majeure releasing the seller (The vegan shop ) its obligation to respect the delivery : the blocking of means of transportation or supplies, the total or partial strike of postal services and carriers or serious weather that would cause blocking them.
In accordance with Articles L.120 - 20 et seq of the French Consumer Code , the customer has a period of seven (7) days to exercise his right of withdrawal from the receipt of the items .
Exchange or refund
For an exchange or refund , the customer must write to The vegan shop within 7 days of receipt of goods by giving the reason for his request. Acceptance of return or exchange is valid only if the product or products are intact and packaged in their original packaging . Items damaged or the packaging has been opened can not be refunded or replaced.
The refund is equal to the total amount of the order, real costs of shipping and packaging deducted (even if shipping was originally offered) .
Upon agreement, the customer returns the item at his own expense in perfect condition in its original address to be indicated packaging.
In cases where the condition of the item does not comply with the conditions of return , it will be shipped back to the customer's expense after receipt of the amount of return postage.
Please note that delay by the transporter will not justify a refund of the order (except in the case of damaged goods, photographic proof provided). In the case of delay by the transporter, The vegan shop will send a complaint to the transporter and, after acceptance by the transporter, if (and only if) the customer was charged the €9 participation to the shipping costs, these costs will be refunded.
Returned parcels in the case of non-delivery in Point Relais or " does not live at the address "
If your parcel is returned to us because it was not picked up by the customer within the agreed 10 day period or because the home address was incorrect and the delivery made impossible, the refund will be made after deduction of the shipping's real cost (both ways) and will exclude chilled products.